topic Re: Number transfer issue BT to EE. Got PAC - online form doesn't work in Mobile Services

Number transfer issue BT to EE. Got PAC - online form doesn't work

gavla80 — Tue, 19 Sep 2023 09:01:50 GMT

I've got my BT PAC code, I've got my new EE SIM card in my phone and activated with the number it came with. I registered for myEE, I've put my PAC code in the EE online form https://myaccount.ee.co.uk/keeping-your-number/ and entered my old number etc but it keeps throwing me an error message saying the PAC code is not in the correct format (ABC123456) but the number I entered is definitely in that format (3-letters followed by 6-numbers)!!! I've tried copy and pasting the PAC code from BT as well as typing it in manually to no avail... What's going on?

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

Christopher_G — Tue, 19 Sep 2023 11:19:51 GMT

Hi @gavla80

Welcome to the community. 🙂

You shouldn't have to use a PAC, it should be set up to automatically port from BT to EE the next working day after registering the EE SIM.

Chris

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

gavla80 — Tue, 19 Sep 2023 11:22:54 GMT

OK, thanks for your help. Hopefully it will all be sorted automatically by tomorrow!

Cheers

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

Christopher_G — Tue, 19 Sep 2023 11:25:36 GMT

Let us know what happens please, @gavla80. It's usually done quite quickly during the day, but it can take up until midnight.

Chris

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

Helen205 — Tue, 19 Sep 2023 18:12:30 GMT

I have experienced exactly the same problem as @gavla80 so it might be worth checking that your transfer form hasn’t got an error

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

James_B — Wed, 20 Sep 2023 08:34:51 GMT

Hi @Helen205,

Welcome to the EE Community. 🙂

How did you arrange your move to EE? Did you go through it with a member of the BT Team?

If you did, they will have already set up your number transfer for you.

James

Re: Number transfer issue BT to EE. Got PAC - online form doesn't work

Christopher_G — Thu, 21 Sep 2023 09:50:42 GMT

Thanks for the feedback, @ashanthm. Glad you managed to get the port sorted.

Chris