topic Re: No data or signal in my area in Mobile Services

No data or signal in my area

Haz1987 — Tue, 19 Sep 2023 08:00:21 GMT

There has been no phone data or signal in the PO4 Southsea area for 11 days now due to waiting for a replacement part for the mast apparently. Calls are in and out too. When is going to be fixed? and shouldn’t i get some kind of compensation, i’m paying for a service that i’m not receiving.

Re: No data or signal in my area

GM-89 — Tue, 19 Sep 2023 08:58:06 GMT

I've had the same problem up north 😂 nothing since Friday morning!!

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 10:10:06 GMT

Hello @Haz1987.

I am sorry to hear this has not yet been resolved.

If you wish to discuss compensation during this time please give us a call on 150.

Katie

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 10:11:57 GMT

Hi @GM-89.

Welcome to the community.

Have you been able to check your area for any known issues using the Network Status Checker?

Katie

Re: No data or signal in my area

GM-89 — Tue, 19 Sep 2023 10:22:14 GMT

Yes, it says the problem should have been resolved within 16 hours, that was on Friday morning 😂 still having the same problem

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 10:27:34 GMT

Thanks for checking @GM-89.

Have you opted in for updates?

Alternatively, our technical care team on 150 will be able to look into this further for you.

Katie

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:28:06 GMT

No phone signal since Friday. Told it will be fixed within 16hrs....96 hours ago. Call 150, how can I do that without a signal. I can't even phone my GP to get an appointment and I'm poorly. Can't phone family either to ask them to do it for me. Absolute joke

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 13:35:00 GMT

Hi @ScottyMCFC.

I do apologise I should have taken into account it may not be that easy for customers to call.

Do you have WiFi Calling available by any chance?

Katie

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:38:02 GMT

I can call on WhatsApp but only to numbers actually on WhatsApp

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:43:43 GMT

I think my only option is to change provider. Zero help from the "best service in the UK"....Laughable really. How can service be down since Friday and how can you keep giving the same pathetic message of "

Service problem in BB1 9AW

We're on it. We expect good service within 16 hours, but some fixes take a little longer.

24hrs to solve this then I'm sorry but I'll be taking my business somewhere else

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:46:01 GMT

And now I'm emergency calls only. What a shambles

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 13:46:43 GMT

Hi @ScottyMCFC.

WiFi Calling should support calls to other numbers dialling direct from your handset.

Are you connect to WiFi on your phone at the moment?

Katie

Re: No data or signal in my area

GM-89 — Tue, 19 Sep 2023 13:47:01 GMT

I'm in the same local area, nothing since Friday. Can't do anything!! Exact same reply from EE also. Joke!!

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:49:28 GMT

With all due respect me speaking with you isn't going to solve anything. I want to know when you plan on solving the service problem, stop saying it will be 16hrs when its been over 96 hours already. Some information on when it will be fixed would be nice. Thanks.

Re: No data or signal in my area

Katie_B — Tue, 19 Sep 2023 13:51:48 GMT

Hi @ScottyMCFC.

I don't have any further information on this. I would recommend opting in for updates and as soon as there is an update you will be notified.

Katie

Re: No data or signal in my area

ScottyMCFC — Tue, 19 Sep 2023 13:54:25 GMT

I have had the update that reads.......

Service problem in BB1 9AW

We're on it. We expect good service within 16 hours, but some fixes take a little longer.

I have had the same UPDATE every day since Friday so what's the point in signing up for the updates when it's some poxy automated message

Re: No data or signal in my area

GM-89 — Tue, 19 Sep 2023 16:16:22 GMT

Our engineers will be returning to the site that provides coverage in your area, to fit the parts required to resolve the fault. We will next update you on 26 September 😂😂😂😂

That will be 11 days without any service.

Hopefully customers will be provided with adequate compensation for this!!!