topic 30 minutes from anywhere in Mobile Services

30 minutes from anywhere

Mithrass — Tue, 19 Sep 2023 10:07:39 GMT

EE offers calling from abroad in these terms:

30 mins from anywhere Monthly £7.82

30 roaming minutes to call or receive calls from UK mobiles and landlines (starting 01, 02, 03) from anywhere abroad every month. Add

I bought this add-on for a trip to Spain. I found that calls were charged as if the add-on did not exist.

On complaining I was told Spain is not included in 30 mins from anywhere. I thought Spain was part of Everywhere. No exclusion is shown in the offer. This seems to be outright deception. Has anyone else had a similar experience?

Re: 30 minutes from anywhere

XRaySpeX — Tue, 19 Sep 2023 11:57:26 GMT

The "30 mins from anywhere" add-on is not applicable to the EU. It is absent from https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/spain . Instead you will be charged £2.29 for each day you use any of your UK allowances unless you buy the Roam Abroad Pass.

Re: 30 minutes from anywhere

Mithrass — Wed, 20 Sep 2023 08:09:45 GMT

Of course I know that now. My point is that the information was not available when I bought the add-on. In fact I was deceived into buying an add-on that was completely worthless.

I consider this to be a deceptive selling tactic by EE in contravention of the law on remote selling.

Re: 30 minutes from anywhere

XRaySpeX — Wed, 20 Sep 2023 08:36:38 GMT

How & where did you buy this add-on? What did it say when you did?

Re: 30 minutes from anywhere

Mithrass — Mon, 25 Sep 2023 15:01:46 GMT

Here's a screenshot.

Re: 30 minutes from anywhere

Leanne_T — Mon, 25 Sep 2023 16:39:08 GMT

Hi @Mithrass

Thanks for the feedback.

If you would like to discuss the add-on and charges you have incurred please call us on 150 and the team will be happy to help.

Leanne.