topic Re: why all of sudden,my friends can't call my mobile in Mobile Services

why all of sudden,my friends can't call my mobile

viviminmin — Sun, 17 Sep 2023 08:39:35 GMT

when they called, it says ''sorry, the number you called is not available'', i haven't blocked my friends numbers or change any setting.

Re: why all of sudden,my friends can't call my mobile

Northerner — Sun, 17 Sep 2023 09:02:57 GMT

Hi @viviminmin

Are you on ee PAYG or pay monthly contract.

Are you in the UK.

Can you call them without a problem.

Thanks

Re: why all of sudden,my friends can't call my mobile

viviminmin — Sun, 17 Sep 2023 09:20:03 GMT

Hi I am with monthly contract in the UK, i can call them and send/receive msg, i am in android 9 , can't update to latest because LG abandoned mobile service. After I restart the phone, it seems works. It happened yesterday, I restarted the phone, now today, again, hope I don't need to do it again and again.

Re: why all of sudden,my friends can't call my mobile

Northerner — Sun, 17 Sep 2023 10:06:53 GMT

Hi @viviminmin

Check the network status checker for issues locally.

https://coverage.ee.co.uk/coverage/ee

If it works when you restart then there maybe an issue with the device. Can you try another device.

Thanks

Re: why all of sudden,my friends can't call my mobile

bristolian — Sun, 17 Sep 2023 11:55:25 GMT

If you can make outgoing calls, this is unlikely to be a purely coverage issue.

If you use the manual network options on your phone to force 2G/3G instead of 4G, does this make any difference to the symptoms?