topic Re: Can’t make phone calls , I can see full signal and 4G. in Mobile Services

Can’t make phone calls , I can see full signal and 4G.

Candle20us — Sat, 16 Sep 2023 06:15:01 GMT

Hi,

last night I was on M1 and all of sudden maps stopped working , I could see full signals and 4 G.

tried to ring 150 and it said seems like you do not have enough credit to make this call.

i restarted my phone few times but no luck.

it’s a Pay As you go phone with credit and unlimited package.

Re: Can’t make phone calls , I can see full signal and 4G.

Candle20us — Fri, 15 Sep 2023 19:47:34 GMT

I am having the same problem.

can’t even call 150 it says seems like you don’t have enough credit for this call.

also it shows full signal and 4G signal.

it’s my lu as you go number and it is got balance plus unlimited package

Re: Can’t make phone calls , I can see full signal and 4G.

Profile closed — Sat, 16 Sep 2023 06:43:10 GMT

Hello

You can contact EE on 150 and ask for a replacement Sim Card as the sim card might have an issue.

If you're requesting a new SIM at an EE store:

You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

Please note: if a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.

Re: Can’t make phone calls , I can see full signal and 4G.

XRaySpeX — Sat, 16 Sep 2023 08:54:42 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can’t make phone calls , I can see full signal and 4G.

bristolian — Sat, 16 Sep 2023 11:50:20 GMT

There doesn't seem enough evidence to automatically assume there's a SIM fault here. The results of the allowance test (BALANCE or AL to 150) would be a good first check.

Checking other internet-based functions would also be a good approach.

Re: Can’t make phone calls , I can see full signal and 4G.

Candle20us — Sat, 16 Sep 2023 11:58:47 GMT

Well if you read the whole message

it says I have balance and unlimited package, means I have checked the balance and the package.

Re: Can’t make phone calls , I can see full signal and 4G.

Candle20us — Sat, 16 Sep 2023 12:00:45 GMT

Well that’s been checked hence why the message reads “ I have balance and unlimited package “

Re: Can’t make phone calls , I can see full signal and 4G.

bristolian — Sat, 16 Sep 2023 12:03:59 GMT

Reporting the result of that balance text message is a good part of belts & braces troubleshooting.

Re: Can’t make phone calls , I can see full signal and 4G.

XRaySpeX — Sat, 16 Sep 2023 12:32:23 GMT

Please let me see the full response to AL.