topic Re: Phones not working abroad in Mobile Services

Phones not working abroad

Clarky456 — Fri, 15 Sep 2023 07:42:09 GMT

Hello, im connected to wifi in my hotel but i cant get a signal on any network, my phone normaly works fine when abroad, my wifes phone which is working is also on my ee account but will not ring ee. I need to check the charges and spend caps etc, i checked before i left but it said normal uk charges apply, but now i feel the need to worry, thanks

Re: Phones not working abroad

Leanne_T — Fri, 15 Sep 2023 09:54:02 GMT

Hi @Clarky456

Thanks for coming here.

Have you tried manually searching for a network in your phone settings?

You can check the Spend Cap in your My EE app then Settings, Spend Cap and you can change this if needed.

Leanne 🙂