topic Re: In Portugal, but nothing is working. in Mobile Services

In Portugal, but nothing is working.

eeeeeeeee — Thu, 14 Sep 2023 16:44:25 GMT

Hello, I've been in Lisbon about an hour, but not got a message about the service, can't make calls or use roaming, etc. Only WiFi in the place where I'm staying. Mobile and data roaming are on.

Any ideas, please?

Thanks.

Re: In Portugal, but nothing is working.

Christopher_G — Thu, 14 Sep 2023 16:51:37 GMT

Hi @eeeeeeeee

Welcome to the community.

Have you tried manually searching for a network? Did you activate roaming before you left the UK?

Chris

Re: In Portugal, but nothing is working.

eeeeeeeee — Thu, 14 Sep 2023 18:22:06 GMT

Hello
No I didn't know I had to activate roaming before I left.
No e e networks are available. I tried Vodafone, but no luck.

Re: In Portugal, but nothing is working.

Christopher_G — Thu, 14 Sep 2023 17:15:48 GMT

It sounds like you need to activate roaming, @eeeeeeeee. The only way to do this is by speaking with our Mobile Care team. You can find our contact information, including a number to call from another phone, on our contact us page.

Chris

Re: In Portugal, but nothing is working.

eeeeeeeee — Thu, 14 Sep 2023 18:22:19 GMT

Thanks, I tried that but can't make calls.

Re: In Portugal, but nothing is working.

Christopher_G — Thu, 14 Sep 2023 17:39:20 GMT

Are you able to call from someone else's phone, @eeeeeeeee. I know of other users in a similar situation contacting our Mobile Care team through VoIP services, such as Skype.

Chris

Re: In Portugal, but nothing is working.

XRaySpeX — Thu, 14 Sep 2023 17:40:41 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: In Portugal, but nothing is working.

eeeeeeeee — Fri, 15 Sep 2023 06:19:20 GMT

Thanks, what's my sig?

Re: In Portugal, but nothing is working.

XRaySpeX — Thu, 14 Sep 2023 23:11:43 GMT

Signature.

Re: In Portugal, but nothing is working.

Leanne_T — Fri, 15 Sep 2023 06:32:47 GMT

Hi @eeeeeeeee

Thanks for coming back to us.

Please see our Contact EE page for the numbers you can call to get in touch with our mobile care team to get your Roaming sorted 🙂

Leanne.

Re: In Portugal, but nothing is working.

eeeeeeeee — Fri, 15 Sep 2023 10:11:18 GMT

Thanks, Leanne, but I can't make calls.

Re: In Portugal, but nothing is working.

Leanne_T — Fri, 15 Sep 2023 08:57:13 GMT

Hi @eeeeeeeee

Sorry, you would need to call from any other phone or calling app and the team will get this sorted for you.

Leanne 🙂