topic Re: Stolen mobile in Mobile Services

Stolen mobile

Crazy81 — Thu, 14 Sep 2023 21:59:13 GMT

My mobile got stolen I have tried to get in and lock the mobile but it keeps telling me that the password are wrong

Re: Stolen mobile

Crazy81 — Thu, 14 Sep 2023 21:51:31 GMT

Hi does anyone know how I can keep my lid number thank you.

Re: Stolen mobile

XRaySpeX — Thu, 14 Sep 2023 22:56:43 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

Re: Stolen mobile

Katie_B — Fri, 15 Sep 2023 07:36:27 GMT

Good morning @Crazy81.

Are you looking to port your old number over to EE?

Katie

Re: Stolen mobile

Crazy81 — Fri, 15 Sep 2023 08:56:02 GMT

Hi Katie no I'm already with EE my old sim isn't working and I don't want
to change number also every time I put my pass word in it says they are
wrong.

Re: Stolen mobile

Katie_B — Fri, 15 Sep 2023 09:11:20 GMT

Hello @Crazy81.

If you are unable to log in to your My EE account you can request a password reset.

Once you have notified our customer care team by calling 07953 966 150 the team will be able to send you a replacement SIM with your old number.

Katie