topic Re: Re: Phone won’t connect to a network in the USA in Mobile Services

Re: Phone won’t connect to a network in the USA

Catemcglynn13 — Sat, 08 Apr 2023 11:40:00 GMT

Hello,

I’m having the same issue. I am in the USA and can’t connect. I get an SOS as a signal. I have the monthly pass and it won’t work. I’ve tried resetting WiFi, turning my phone on and off, no luck. I don’t know how to get in touch as I’m unable to call EE. Any other fixes?

thanks,

cate

Re: Re: Phone won’t connect to a network in the USA

bristolian — Sat, 08 Apr 2023 12:11:35 GMT

The Roaming Pass is just a billing add-on, did you enable the roaming facility before leaving the UK, by texting ROAMING to 150?

If not, then you will need to contact CS to enable international roaming which will allow your phone to connect to US networks. Many people use a web-calling app or another working phone to do so.

Re: Re: Phone won’t connect to a network in the USA

Catemcglynn13 — Sat, 08 Apr 2023 12:38:29 GMT

What is the number? Can I call on WhatsApp? No one explained to me when adding this to my account. I purchased the monthly to avoid these issues. Can I email someone? There is no way I can call.

please help.

Re: Re: Phone won’t connect to a network in the USA

XRaySpeX — Sat, 08 Apr 2023 12:50:02 GMT

EE maintain no email contact.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Phone won’t connect to a network in the USA

bristolian — Sat, 08 Apr 2023 12:51:44 GMT

There's no WhatsApp number, but +44 800 0798586 should work from Skype.

There's no email contact, but travelling abroad with only a billing add-on and not enabling the roaming facility, is a very common mistake.

Re: Re: Phone won’t connect to a network in the USA

Lambretta101 — Sun, 03 Sep 2023 01:50:40 GMT

I’ve been in New York with no mobile issues unti today. My roaming pass for North America was activated in plenty of time before I left the UK, I’ve been using my data, minutes and messages with no issues. Now getting ‘sos’ and constant search for a signal. Data roaming is on , no change to settings…

what’s going on

Re: Re: Phone won’t connect to a network in the USA

Christopher_G — Sun, 03 Sep 2023 06:40:01 GMT

Hi @Lambretta101

Could you try manually connecting to a different available US network?

Chris

Re: Re: Phone won’t connect to a network in the USA

Ksphillips8 — Wed, 13 Sep 2023 23:47:13 GMT

I have the same issue will only connect to version ee then still no network connection. Tried t mobile does not register, tried at t still none left with no phone in the USA and no way to contact we. Any ideas

Re: Re: Phone won’t connect to a network in the USA

James_B — Thu, 14 Sep 2023 06:56:33 GMT

Hi @Ksphillips8,

Welcome to the EE Community. 🙂

Did you activate roaming by texting ROAMING to 150 before you travelled?

James

Re: Re: Phone won’t connect to a network in the USA

Ksphillips8 — Thu, 14 Sep 2023 14:28:01 GMT

I never had to do that with bt nor did my partner do it and hers wirks

Re: Re: Phone won’t connect to a network in the USA

James_B — Thu, 14 Sep 2023 14:35:38 GMT

Have you used your EE phone overseas before @Ksphillips8?

James

Re: Re: Phone won’t connect to a network in the USA

Ksphillips8 — Thu, 14 Sep 2023 14:40:36 GMT

Yes in Europe it worked okay

Re: Re: Phone won’t connect to a network in the USA

James_B — Thu, 14 Sep 2023 14:46:03 GMT

Hi @Ksphillips8,

It could be that only EU roaming is active on your account, rather than worldwide.

Another thing to check is if there is a spend cap on your account?

James

Re: Re: Phone won’t connect to a network in the USA

Ksphillips8 — Thu, 14 Sep 2023 14:53:36 GMT

This is just mobile and texting not data

Re: Re: Phone won’t connect to a network in the USA

James_B — Thu, 14 Sep 2023 15:01:01 GMT

Do you have the Roam Abroad Pass on your account @Ksphillips8?

If not, you'll need to make sure there isn't a spend cap that could be restricting your ability to make chargeable calls.

James