topic Re: Lost network connection in spain in Mobile Services

Lost network connection in spain

Royboy124 — Wed, 13 Sep 2023 12:39:53 GMT

Am calling from Spain. I have 2 phones both on e network 1 Day after arriving we lost ee phone link on both phones. All attempts in last 24 days have failed each Tim message comes saying Your sim std does not allows connection to this network.

it always has done for last 20 years. Any suggestions please to bet back on line with voice and message connection ?

Re: Lost network connection in spain

Kirigaya_Kazuto — Wed, 13 Sep 2023 12:43:25 GMT

Did you turn on roaming on your phone?

Do you have roaming enabled on your plan?

Re: Lost network connection in spain

bristolian — Wed, 13 Sep 2023 16:29:11 GMT

What other networks have you tried connecting to, and do they give the same issues?

Re: Lost network connection in spain

Royboy124 — Wed, 13 Sep 2023 17:35:21 GMT

Have tried orange. Vofaphone ES. Movistar

Re: Lost network connection in spain

Leanne_T — Thu, 14 Sep 2023 07:00:38 GMT

Hi @Royboy124

Thanks for coming to the community.

Are you able to connect to the other networks or do you get the same message?

Have you restarted the phones?

Are you with us on pay as you go or pay monthly?

Leanne 🙂

Re: Lost network connection in spain

Royboy124 — Thu, 14 Sep 2023 09:38:34 GMT

Hi Leanne_T

After Orange IHave tried other visible networks namely Vodaphone Es. and Moviestar

not able to restart either phone. And both on Uk EE. Pay monthly contracts.

any suggestions please ?

Nev H

Re: Lost network connection in spain

Royboy124 — Thu, 14 Sep 2023 09:40:11 GMT

Orange. VodaphoneES. and Moviestar

Re: Lost network connection in spain

Leanne_T — Thu, 14 Sep 2023 09:57:09 GMT

Hi @Royboy124

We would need to get this looked into for you, please call us from any other phone on +44 (0)7953 966 150 and the team will have access to your account to get this sorted.

Leanne.