Cannot see how long is left of my contract or my bills

hamishb1996 — Wed, 13 Sep 2023 20:23:43 GMT

I cannot see the details of my plan, my contract nor anything else do with my current deal with EE, despite being logged onto your app and your website.

I have spoken with multiple of your advisors who have given a multitude of answers, including that am not allowed to look at my plan, the issue should be fixed in 2-3 days (Despite being an issue for months), that they can email me my contract, and that I cannot be sent my contract.

They did this while also threatening to charge my £130 fee for cancelling my contract, before advising I could not cancel my contract online.

Please advise how can I look at my Plan on the EE App

Re: Cannot see how long is left of my contract or my bills

Leanne_T — Thu, 14 Sep 2023 07:33:25 GMT

Hi @hamishb1996

Thanks for coming here.

When you log into the My EE app and view the Control centre, do you have an option which shows 'view full usage'?

Thanks 🙂

Leanne.

topic Re: Cannot see how long is left of my contract or my bills in Mobile Services

Cannot see how long is left of my contract or my bills

Re: Cannot see how long is left of my contract or my bills