topic Re: Turning off voicemail in Mobile Services

Turning off voicemail

Simlou — Tue, 12 Sep 2023 20:05:31 GMT

I can't seem to turn off my voicemail. I have sent a text (to 150) VM OFF and keep getting a reply stating invalid request. I tried on the chat feature on the EE app and the reply was they couldn't help with this request. I've tried calling EE and been on hold for up to 40 mins. Surely it can't be this difficult to switch off my voicemail. Used to love EE customer service but it is becoming just like the other providers.

Re: Turning off voicemail

Katie_B — Wed, 13 Sep 2023 07:29:16 GMT

Good morning @Simlou.

I am sorry to hear that you have been unable to switch your voicemail.

Since your post last night have you been able to contact customer care?

Katie

Re: Turning off voicemail

Simlou — Wed, 13 Sep 2023 08:53:33 GMT

No, unfortunately not and I work in a school so cannot sit in a phone queue during the day. This is so frustrating!! I cannot believe it can be so difficult to resolve. Texting VM OFF to 150 does not work and has been highlighted as a problem for a long time now, it should have been resolved!!

Re: Turning off voicemail

Katie_B — Wed, 13 Sep 2023 08:58:44 GMT

Hi @Simlou.

I completely understand that it may be more difficult calling during the day due to work commitments.

Did our customer care team advise why they were unable to assist?

Was it an agent you spoke with?

Katie

Re: Turning off voicemail

Simlou — Wed, 13 Sep 2023 09:05:56 GMT

I haven't been able to get through to speak to anyone. I started a message chat on the EE app and it said they were unable to assist and I needed to call 150. I was on hold until 9pm then it cut me off (after 40 mins of waiting). I tried again before work this morning. I just want someone to switch my voicemail off before I go on holiday tomorrow!!!

Re: Turning off voicemail

Katie_B — Wed, 13 Sep 2023 09:14:19 GMT

Hi @Simlou.

I would recommend trying our live chat team again. The link to start conversation can be found HERE.

The team should be able to remove this for you.

Katie