topic Re: Can’t link my sim to account in Mobile Services

Can’t link my sim to account

Filmfairy — Mon, 11 Sep 2023 16:02:24 GMT

Hi, I recently took out a sim only contract so that I can get a data roaming package whilst abroad .. I did all of this instore .. I can’t link my sim to my account, I went into store to show them as I get so far into tbe process and it says we have to stop you there ‘& gonjj in to store with ID proof .. I did sll of this setting up and the assistant said it should be fine in a few days .. I’m now in Europe and still can’t link sim or access my account .. Help please

Re: Can’t link my sim to account

Christopher_G — Mon, 11 Sep 2023 16:06:53 GMT

Hi @Filmfairy

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to link your account for you.

Chris

Re: Can’t link my sim to account

Filmfairy — Mon, 11 Sep 2023 16:36:26 GMT

Thanks I’ll try that tomorrow afternoon .