topic roaming in Mobile Services

roaming

Lisa88 — Mon, 11 Sep 2023 15:10:38 GMT

Why can I no longer access roaming in the EU? I pay monthly and had a contract prior to July 21, but I can no longer get online or dial out from abroad. EE tell me I will lose my number if I don't use it, but I can't do so! Tried ringing tec support but just get the 'Press 1, 2, 3' runaround. Thank you.

Re: roaming

XRaySpeX — Mon, 11 Sep 2023 15:49:09 GMT

@Lisa88 wrote:

EE tell me I will lose my number if I don't use it

That cannot happen on contract unless you are not paying your bills. It is only possible on PAYG.

Re: roaming

Lisa88 — Mon, 11 Sep 2023 17:21:51 GMT

Oh! I pay monthly by DD

Sent from Outlook for Android<>

Re: roaming

Christopher_G — Mon, 11 Sep 2023 17:30:33 GMT

Is it possible that you've hit a spend cap on your account, @Lisa88?

Chris