topic Re: I cant make or receive calls from abroad help in Mobile Services

I cant make or receive calls from abroad help

DINOBAMBINO — Mon, 11 Sep 2023 11:02:51 GMT

Hi I'm away on holiday and suddenly my phone doesn't work! Its not making calls and there's no data! I can't contact ee as there's just phone numbers? Help

Re: I cant make or receive calls from abroad help

DINOBAMBINO — Mon, 11 Sep 2023 10:19:44 GMT

I don't know if I used all my data or why I'm not able to make phone calls or use any data. Please help 🙏

Re: I cant make or receive calls from abroad help

XRaySpeX — Mon, 11 Sep 2023 10:44:15 GMT

What? Has someone phoned you from home to tell you that your Home Broadband & landline have stopped working? If so, you should report it to CS.

Re: I cant make or receive calls from abroad help

Christopher_G — Mon, 11 Sep 2023 11:06:05 GMT

Hi @DINOBAMBINO

Welcome to the community. We'll do our best to help you.

Have you tried restarting your phone and searching manually for another available network? Whereabouts are you? Are you on contract or pay as you go?

Chris

Re: I cant make or receive calls from abroad help

DINOBAMBINO — Mon, 11 Sep 2023 11:23:24 GMT

I'm on contract and currently in cyprus, I've tried restarting my phone and searching for a new network manually but it all seemed to look like they where on auto. Any other advice as it's really stressing me out that I've not been able to resolve this.

Re: I cant make or receive calls from abroad help

Christopher_G — Mon, 11 Sep 2023 11:30:59 GMT

Thanks @DINOBAMBINO

Do you know if you have an active Spend Cap and whether you're able to change/remove it?

Chris

Re: I cant make or receive calls from abroad help

DINOBAMBINO — Mon, 11 Sep 2023 11:48:06 GMT

No I've got a holiday plan £2.29 per day for eu roaming. So I guess there is no cap as its a daily charge! Is there a way I contact ee with no mobile data?

Re: I cant make or receive calls from abroad help

Christopher_G — Mon, 11 Sep 2023 12:11:34 GMT

A spend cap is an amount that you set for extra charges on your account, @DINOBAMBINO. For example, if you had a £5 limit, the third daily charge would be rejected. Could you check your My EE account to see if one is set up please?

Chris

Re: I cant make or receive calls from abroad help

DINOBAMBINO — Mon, 11 Sep 2023 13:53:55 GMT

I've checked it ended up being the spend cap, thanks so much for this, I've been trying to solve this all day and couldn't have done it without your help!

Re: I cant make or receive calls from abroad help

Christopher_G — Mon, 11 Sep 2023 14:16:05 GMT

That's great, I was hoping that's all it would be. Enjoy the rest of your holiday, @DINOBAMBINO 🙂

Chris

Re: I cant make or receive calls from abroad help

Ogwuda — Wed, 25 Oct 2023 09:53:11 GMT

I can't make calls or answer calls

Re: I cant make or receive calls from abroad help

Leanne_T — Wed, 25 Oct 2023 09:58:21 GMT

Hi @Ogwuda

Are you in the UK or abroad?

Also, do you have a pay as you go or pay monthly account?

Leanne 🙂