topic Re: Data roaming in Mobile Services

Data roaming

LoraFowler3 — Sun, 10 Sep 2023 19:49:36 GMT

Good evening I have upgrade my daughters phone xxxxxxxxxxxxxx today for the monthly data roaming at £15. It doesn’t appear to be working. Can you look into it please

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Data roaming

Northerner — Sun, 10 Sep 2023 18:23:23 GMT

Hi @LoraFowler3

Is roaming activated on the account.

Have they restarted their device.

Thanks

Re: Data roaming

XRaySpeX — Sun, 10 Sep 2023 18:50:45 GMT

@LoraFowler3 : Can she make calls & texts?

As she is on contract, did she activate roaming on her EE a/c before she left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Data roaming

bristolian — Sun, 10 Sep 2023 18:56:00 GMT

You've posted your daughter's mobile number on a public internet forum, which is an open invitation for spammers to start contacting her.

I'd strongly recommend editing her number out unless the site admins beat you to it.