topic Re: Roaming add on in Mobile Services

Roaming add on

Nztraveler — Sat, 09 Sep 2023 09:26:54 GMT

Trying to get $10 EU roaming data active on my account. Both through app and website it just says tech error. I have a payg sim card. Help

Nztraveler — Sat, 09 Sep 2023 09:29:25 GMT

Edit. I am already in jersey. Didn't realise it didn't count as UK.

Leanne_T — Sat, 09 Sep 2023 10:13:43 GMT

Thanks for coming here.

Did you use the SIM card on the EE network before travelling?

Do you have an active subscription pack to purchase the roam like home add-on?

Leanne.

Nztraveler — Sat, 09 Sep 2023 11:16:44 GMT

Have no idea. Have 30 gb of data and 10£ credit. Just grabbed sim at airport. Only in UK for a month.

Nztraveler — Sat, 09 Sep 2023 11:17:30 GMT

Edit. Used sim for data only in UK before. Coming here.

Leanne_T — Sat, 09 Sep 2023 12:06:49 GMT

To use the SIM in Jersey you would need to have activated the SIM on the EE network.

Have you had a text to add the roam like home add-on?

Leanne.

Nztraveler — Sat, 09 Sep 2023 16:15:48 GMT

No texts about that...

Leanne_T — Sun, 10 Sep 2023 07:44:28 GMT

Do you have signal showing?

If you have not had the text, it does indicate the SIM has not been fully activated in the UK and won't work abroad until this has been done.

Leanne.