topic Re: Phone barred im in turkey paid for package in Mobile Services

Phone barred im in turkey paid for package

Sarahjane25 — Fri, 08 Sep 2023 07:16:01 GMT

I've paud for a package in turkey and everything I try to make a call its saying calls barred

Sarahjane25 — Fri, 08 Sep 2023 07:20:46 GMT

Chris_B — Fri, 08 Sep 2023 07:24:45 GMT

@Sarahjane25 Did you activate roaming on your account before you left the UK ? Purchasing add ons doesn’t enable roaming it’s just an add on

Christopher_G — Fri, 08 Sep 2023 09:05:22 GMT

Welcome to the community.

Do you know why your calls are barred? Have you spoken to our customer service team about this?

Are you in the UK or abroad?
Chris

7Crichton7 — Fri, 08 Sep 2023 09:37:49 GMT

I cannot make any calls and my voicemail has disappeared. Don’t know why?

Christopher_G — Fri, 08 Sep 2023 09:46:59 GMT

Welcome to the community.

Have you tried restarting your phone?

Chris

7Crichton7 — Fri, 08 Sep 2023 10:14:26 GMT

Shut down my phone twice today

James_B — Fri, 08 Sep 2023 10:19:19 GMT

Welcome to the EE Community. 🙂

Please can you share some further information about your query?

Are you having problems with your phone shutting down?

James