topic Roaming in Australia in Mobile Services

Roaming in Australia

Mike_P1 — Fri, 08 Sep 2023 09:37:01 GMT

I have a pay monthly contract and want to know how to get roaming for Australia and how to turn it off when I return to UK.

Re: Roaming in Australia

Katie_B — Fri, 08 Sep 2023 09:45:50 GMT

Hello @Mike_P1.

Welcome to the community.

Before leaving the UK I would recommend texting ROAMING to 150 this will activate roaming for you.

If you do not have Inclusive Extras in your plan to use your phone like your home you will need to purchase the Roam Abroad Pass which costs £15 per billing month. This can be activated by texting ROAMING PASS to 150.

On your return to the UK you can text STOP ROAMING PASS to 150 to stop any further charges.

If you have a plan with Inclusive Extras you can select the Roaming Pass within your My EE account which has no additional cost.

You can find more information on roaming in Australia HERE.

Katie

Re: Roaming in Australia

XRaySpeX — Fri, 08 Sep 2023 09:46:37 GMT

@Mike_P1 : As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £15 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/australia. The Roam Abroad Pass is charged £15 per billing month from the billing month you order it (text ROAMING PASS to 150) to the billing month you cancel it (text STOP ROAMING PASS to 150).

Remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Roaming in Australia

Mike_P1 — Fri, 08 Sep 2023 09:51:26 GMT

Thankyou Kate. Think that answers the question. Now only need to get to Aus. Which won't be long now.Sent from my Galaxy

Re: Roaming in Australia

Katie_B — Fri, 08 Sep 2023 09:57:26 GMT

Have a great trip @Mike_P1.

If you have any questions whilst abroad please be sure to let us know.

Katie 🙂

Re: Roaming in Australia

bristolian — Fri, 08 Sep 2023 17:07:47 GMT

There's not generally any gain from removing the roaming facility - it's free, and once setup doesn't hurt. Once your phone is setup for use abroad, it's often easier to leave it setup.

Billing add-ons you may add & remove as you see fit.

Re: Roaming in Australia

Reg8015 — Sun, 12 Jan 2025 09:00:02 GMT

I have EU Roaming with current contract which is switched on, I am currently in Austria, I have full 5g and can text to the UK but can’t make calls, but also can’t call 150 for help?????

Re: Roaming in Australia

Rach_H — Sun, 12 Jan 2025 15:46:47 GMT

If you give our team a call over Skype @Reg8015, then they will be able to take a look into your account, and get this resolved.

Rach

Re: Roaming in Australia

XRaySpeX — Sun, 12 Jan 2025 16:37:47 GMT

@Reg8015 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

@Rach_H : Giving users non-0800 nos. to call over Skype will cost them money. I wouldn't recommend it.

Re: Roaming in Australia

Reg8015 — Mon, 13 Jan 2025 16:48:29 GMT

I have been trying now for over ten hours to get in contact with EE, this is not good enough, if this is not sorted in the next 24 hours I will be cancelling all 3 contracts and please take this email as notification of my cancellation as I am still in my 14 day period.

I only renewed my contract as I could use the phone in Europe but so far this is not the case, very disappointed.

Mod edit - personal details removed

Re: Roaming in Australia

XRaySpeX — Mon, 13 Jan 2025 16:46:48 GMT

@Reg8015 : This user discussion group does not accept nor act upon notice of cancellation being just a group of users. For that you need to phone CS & give 30 days notice.

Re: Roaming in Australia

Peter_W — Mon, 13 Jan 2025 16:55:17 GMT

Good afternoon @Reg8015, I'm disappointed to hear that you're still unable to get this working as intended.

I can totally understand why you're feeling let down here, but as @XRaySpeX has mentioned we don't have access to customer details via these forums, so would not be able to complete any account-level changes.

From what you have mentioned here, it sounds like we may need to enable international calling here, which our team should be able to complete right away.

You can reach them right away from any network on +44 7953 966 250, or also used a VOIP service such as Skype like @Rach_H mentioned.

Peter