topic Re: I keep receiving "not registered on network" messages in Mobile Services

I keep receiving "not registered on network" messages

Red127 — Thu, 07 Sep 2023 14:09:50 GMT

I keep receiving "not registered on network" messages which has disabled my ability to make any calls. I have tried the suggested solution steps, but no luck. I cant call EE so I want to use a live chat function to make contact with them. Where is the live chat function......please hep

Re: I keep receiving "not registered on network" messages

Leanne_T — Thu, 07 Sep 2023 14:53:38 GMT

Hi @Red127

Thanks for coming here.

Have you tried the SIM card in another phone to see if this follows the SIM or the phone?

You can find ways to contact us on our Contact EE page.

Leanne.

Re: I keep receiving "not registered on network" messages

bristolian — Thu, 07 Sep 2023 17:28:50 GMT

What are the steps suggested, that you've tried?

Does your phone show coverage indicators?

Re: I keep receiving "not registered on network" messages

Red127 — Thu, 07 Sep 2023 18:01:18 GMT

Switch phone on/off

Switch flight mode on/off

Check network coverage

Re: I keep receiving "not registered on network" messages

Katie_B — Fri, 08 Sep 2023 06:36:18 GMT

Thanks for confirming the steps you have tried @Red127.

Have you been able to try your SIM card in another device?

Katie