topic Re: Calling an EE UK phone in the EU, from the UK... charges? in Mobile Services

Calling an EE UK phone in the EU, from the UK... charges?

MyBoy — Thu, 07 Sep 2023 14:37:15 GMT

I'm in Germany on holiday and have a UK EE mobile phone contract. I haven't activated any roaming add-ons and don't use it to make calls.

If my friend calls me from the UK, on their UK mobile phone, will I be charged anything extra to answer the call? I know if I make calls I will face charges, but I can't find the answer about receiving calls and especially with the UK/EU being handled differently in some cases post-Brexit I cannot find the answer.

Re: Calling an EE UK phone in the EU, from the UK... charges?

XRaySpeX — Thu, 07 Sep 2023 14:46:07 GMT

@MyBoy : Are you on contract or PAYG?

If you are on contract you will not even be able to receive the call unless you had texted ROAMING to 150 before you left UK to ensure roaming is enabled on your account.

In both cases you will be charged to receive the call.

Re: Calling an EE UK phone in the EU, from the UK... charges?

MyBoy — Thu, 07 Sep 2023 14:57:21 GMT

Where are these charges detailed? I found https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/germany

Depending whether I have the add-on it seems to be saying UK is part of the EE zone (like pre Brexit EU?) and so calls are included either for free or included in the £2.29 daily surcharge (I don't recall exactly when the contract started)

Re: Calling an EE UK phone in the EU, from the UK... charges?

XRaySpeX — Thu, 07 Sep 2023 15:26:58 GMT

You're looking at at right place. I'll assume you are on contract as you're looking at its Pay Monthly page.

So, yes, it's either:

Free if your contract started before 07/07/21, OR
Otherwise £2.29 on each day you receive any calls or use any of your UK allowances.