topic Re: International calls barred in Mobile Services

International calls barred

shazbaz17 — Thu, 07 Sep 2023 10:48:18 GMT

I am a UK customer currently in Portugal and cannot make phone callS.

I have roaming set up , I have spend cap I have tried all the hints and tips but still get the message , you are barred from making into calls !

i can use my data for everything else so can use internet , WhatsApp etc but cannot make a phonecall!
and cannot contact EE as it all ohone and no online chat !

please help !

Re: International calls barred

Katie_B — Thu, 07 Sep 2023 13:05:38 GMT

Hello @shazbaz17.

To confirm roaming is set up did you activate this texting ROAMING to 150 before leaving the UK?

Have you tried removing your spend cap?

I would also recommend trying to connect to another local network.

Speak soon,

Katie

Re: International calls barred

shazbaz17 — Thu, 07 Sep 2023 13:47:02 GMT

Hi,

Thankyou for replying but sadly have tried all of that and still cannot make a call , absolutely infuriating as I have paid the extra daily fees , even bought bundles and still nothing and cannot even speak to anyone at EE ☹️

Re: International calls barred

Katie_B — Thu, 07 Sep 2023 13:49:27 GMT

Hi @shazbaz17.

I understand how frustrating this must be.

Have you tried a reboot of your phone since landing?

Our live chat team are available and they will be able to look into this further for you.

Please log in to your My EE account and this option should appear.

Katie

Re: International calls barred

shazbaz17 — Thu, 07 Sep 2023 14:01:53 GMT

Hi,

yes have tried rebooting and tried changing almost every setting I can think may be related but nothing works.

I can send texts, use WhatsApp, Snapchat, messenger etc just not make a simple call .

I cannot find a live chat function everytime I search when logged into myee I get told to use the community forum which is again frustrating when I just want someone to look at my account and check International call are not barred

Re: International calls barred

shazbaz17 — Thu, 07 Sep 2023 14:10:59 GMT

I get no chat bubble or no option for live chat when I log in

Re: International calls barred

Katie_B — Thu, 07 Sep 2023 14:12:47 GMT

Thanks for getting back to me @shazbaz17.

Have you tried navigating around the app to see if it appears?

Do you see the start conversation option HERE?

Katie

Re: International calls barred

bristolian — Thu, 07 Sep 2023 17:30:28 GMT

What are the hints & tips you've tried so far? Can you confirm that the internet-based functions you're using, are available over mobile data and not just WiFi?