topic Re: USA Roaming and International Pass add ons in Mobile Services

USA Roaming and International Pass add ons

insert_name — Wed, 06 Sep 2023 17:31:44 GMT

Hi, I'm travelling to the US soon, 3 weeks trip, and will add the Roam Further add on (£15) to my contract sim only and may need to call US numbers while there, regular US calls are expensive and so I assume I can also add the £2 a month "international pass add on" - is that correct? - I'd be calling international numbers while roaming in the US.

If I add both these add ons now and cancel in 30 days, do I get charged for 1 month, regardless of my regular billing cycle?

Appreciate any help.

Re: USA Roaming and International Pass add ons

XRaySpeX — Wed, 06 Sep 2023 18:43:35 GMT

No, you are far from right.

The International Pass is only for making International calls which are those you make from the UK to abroad. When you are abroad you are making Roaming calls.
With the Roam Abroad Pass you may use your UK calls allowance to call nos. in UK, EU, USA, Canada & 3 other major countries from the US..
The Roam Abroad Pass is £15 per billing month.

Re: USA Roaming and International Pass add ons

insert_name — Wed, 06 Sep 2023 22:02:21 GMT

Thanks @XRaySpeX - however I've not been able to find reference (your point 2) to the Roam Further providing inclusive calls to US numbers while I'm there roaming, it states "The pass allows you to use your standard minutes, text and data plan allowances while abroad in the five countries listed below, as well as 47 European destinations, just as you would in the UK" - but in the UK my allowances don't include any special pricing to call an international number, US in my case, so that looks like I'll be paying £1.54 a minute... hence me thinking that international pass would work alongside and give me 2p/min calls to US numbers.

Sorry if I'm missing the obvious

I also note that Roaming is going up to £25 from October

Re: USA Roaming and International Pass add ons

XRaySpeX — Wed, 06 Sep 2023 22:25:07 GMT

When did your current contract start? The Roam Further Pass is only for contracts started before 07/07/21. You want the Roam Abroad Pass, for later contracts.
If you look at the Roaming Costs for USA page & answer Yes to "Do you have any Roaming add-ons or Inclusive Extras?" you will see Included:

Calls to numbers in the country you're in, the EE Europe zone and back home	Yes

Remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: USA Roaming and International Pass add ons

insert_name — Thu, 07 Sep 2023 21:16:43 GMT

Thank you @XRaySpeX I was being thick - on that page I didn't select yes to the 'do you have any roaming add ons (as I haven't got any yet / plan doesn't include them) ' so the page shows the costs without the roaming pass...I don't think that page is too clear, unless it's just me !... once I said yes, I saw the 'inclusive' listed that you mention. Thanks for all you patience and help here, it's much appreciated.

Re: USA Roaming and International Pass add ons

XRaySpeX — Thu, 07 Sep 2023 23:07:53 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.