topic Re: Call forwarding error in Mobile Services

Call forwarding error

blablabla123 — Tue, 05 Sep 2023 17:22:27 GMT

Hi,

I am trying on my phone the call forwarding to another UK number and it always fails.

When I try from the settings, the following error appears: "call settings error unexpected response from network".

This is regardless if I want to set 'Always forward', 'Forward when busy', 'Forward when unanswered' or 'Forward when unreachable'. Is there anything I can do?

When I try using codes, the following error message appears: "Operator message, Call forwarding, Connection problem or invalid MMI code. (0).".

Is there a solution for this? Thank you

Re: Call forwarding error

bristolian — Tue, 05 Sep 2023 19:46:34 GMT

Are you on PAYG or pay-monthly?

Re: Call forwarding error

blablabla123 — Tue, 05 Sep 2023 22:47:22 GMT

Pay-monthly

Re: Call forwarding error

Christopher_G — Wed, 06 Sep 2023 07:20:06 GMT

Hi @blablabla123

Welcome to the community.

What kind of phone are you using?

Chris

Re: Call forwarding error

blablabla123 — Wed, 06 Sep 2023 09:32:19 GMT

Hi Chris,

I have a Sony Xperia 1 iii what I got it from EE on 27-10-2021. It is fully updated, on Android 13.

Thanks, George

Re: Call forwarding error

Christopher_G — Wed, 06 Sep 2023 10:06:01 GMT

OK, thanks @blablabla123

I'm not sure why it isn't working for you. It may be worth speaking to our technical support team so they can check your account is set up and run through some troubleshooting with you.

Chris

Re: Call forwarding error

blablabla123 — Wed, 06 Sep 2023 10:19:12 GMT

Thanks Chris.

I will get in touch with them and report back one we reach a conclusion. It is very weird, agreed as it should work...

George

Re: Call forwarding error

blablabla123 — Mon, 11 Sep 2023 12:45:54 GMT

Thanks for the advice Chris.

I have contacted the technical team who checked my account and switched the call forwarding on. As it was off I could not do this and I did not receive any indication either that it was off. Once it was turned on, it started to work immediately.

Would be good if it was available to be turned on/off through MyAcco**bleep** or it would be turned on by default.

Anyway, many thanks for your help

Re: Call forwarding error

James_B — Mon, 11 Sep 2023 12:47:08 GMT

Glad you got it sorted @blablabla123

Thanks for coming back to let us know. 🙂

James