topic Re: Connection abroad in Mobile Services

Connection abroad

CherCressey — Wed, 30 Aug 2023 07:58:09 GMT

I'm in Begium and have no connectivity. I can't use my phone to nake calls or use the Internet unless I'm in our accommodation. I can't even contact EE foe help as it says no registered network. Thoroughly dissatisfied with EE.

Re: Connection abroad

Christopher_G — Wed, 30 Aug 2023 08:44:59 GMT

Welcome to the community, @CherCressey. I'm sorry to hear of your problem.

Are you on a contract plan or pay as you go?

Chris

Re: Connection abroad

bristolian — Wed, 30 Aug 2023 17:28:51 GMT

If you're on pay-monthly, did you enable roaming before leaving the UK? This is normally done by texting ROAMING to 150

It is this which enables access to foreign networks.

Re: Connection abroad

Andzia77 — Tue, 05 Sep 2023 22:58:47 GMT

We are in Mexico. The internet connection is so bad, that I cannot believe I'm being charged by EE for this service! The service is crap! It is annoying! EE- shame on you!!!! I have been a great customers for you for many years, but for the last 2 years your service ( in London particular) is a joke! And now here on my holidays again sh..!!!!

Re: Connection abroad

Andzia77 — Wed, 06 Sep 2023 12:24:13 GMT

It's a nighmare!

Re: Connection abroad

Christopher_G — Wed, 06 Sep 2023 06:30:54 GMT

Hi @Andzia77

Welcome to the community.

Sorry to hear that your speeds aren't great in Mexico. Have you tried manually connecting to a different Mexican network?

Chris