topic Can't message some international numbers in Mobile Services

Can't message some international numbers

travistravis — Tue, 05 Sep 2023 10:23:27 GMT

I'm trying to send an sms to a Canadian number and it appears to not be reaching the destination. It does work for some Canadian numbers. I don't get any kind of notice that it failed, but the receiving network never gets it.

- I've tried an O2 sim in the same phone, and the message does go through as expected. (Which I think indicates it's not the phone, and not the receiving number).
- tried restarting phone
- tried from multiple countries (Canada, and UK, now that I'm home)

Re: Can't message some international numbers

Schockwave — Tue, 05 Sep 2023 11:20:07 GMT

@travistravis , do you have call abroad enabled on your account? That could be the reason, it will cost you to send an SMS to other countries it is not free, just like when making calls.

Re: Can't message some international numbers

travistravis — Tue, 05 Sep 2023 12:40:15 GMT

I believe so, I'm unable to find verification of that on the EE website anywhere, but I have been able to send messages to other Canadian phone numbers.

Re: Can't message some international numbers

Chris_B — Tue, 05 Sep 2023 12:49:54 GMT

@travistravis You say it works via a different network sim to the same number and you can texts other numbers from the EE sim so I have to ask as the recipient blocked your EE number of their device?

Re: Can't message some international numbers

travistravis — Tue, 05 Sep 2023 13:02:55 GMT

No they haven't. (Sorry, that seemed like an obvious troubleshooting step, so I didn't add it).

Re: Can't message some international numbers

Leanne_T — Tue, 05 Sep 2023 13:22:26 GMT

Hi @travistravis

Thanks for coming back to us.

Can you call the number from your phone?

Do you have the number saved as a contact?

Leanne.