topic Re: Sim is roaming but unable to get texts in Mobile Services

Sim is roaming but unable to get texts

onlyumairimtiaz — Sun, 03 Sep 2023 10:50:46 GMT

I have been using EE sim since 2022 . I'm in Pakistan It was working fine to get texts now sim is roaming but unable to receive texts.I have topped up 5£ but am unable to get texts.
Please help/suggest.

Re: Sim is roaming but unable to get texts

Christopher_G — Sun, 03 Sep 2023 13:04:28 GMT

Hi @onlyumairimtiaz

Welcome to the community.

Are you able to make and receive calls? Could you try manually connecting to a different available network?
Chris

Re: Sim is roaming but unable to get texts

onlyumairimtiaz — Sun, 03 Sep 2023 14:02:53 GMT

I am in Pakistan.

It was roaming perfectly even i have received message welcome to pakistan by ee on 9 Aug.

And i have checked on 19 aug EE deducted balance then my balance was zero now i have top up amount but sim is roaming but unable to receive texts.

Plese help my busniess is attached with this sim.

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Sim is roaming but unable to get texts

Christopher_G — Mon, 04 Sep 2023 07:16:43 GMT

What is your current balance, @onlyumairimtiaz?

Chris

Re: Sim is roaming but unable to get texts

onlyumairimtiaz — Mon, 04 Sep 2023 12:41:12 GMT

Chris,
I have top up £5 on 1 sep.
And current credit is £5.

Re: Sim is roaming but unable to get texts

Christopher_G — Mon, 04 Sep 2023 12:47:16 GMT

OK, thanks @onlyumairimtiaz

I'm not sure why it isn't working. I recommend speaking to our Mobile Care team so they can look into this further.

Chris

Re: Sim is roaming but unable to get texts

onlyumairimtiaz — Mon, 04 Sep 2023 12:50:12 GMT

Chris,
I'm unable to cal because i'm in Pakistan can you do this for me please?
My amazon and bank account attached with this phone no for OTP.
Please solve this for me!
I will be thankful to you.

Re: Sim is roaming but unable to get texts

Christopher_G — Mon, 04 Sep 2023 13:01:05 GMT

We don't have access to your account here in the community, @onlyumairimtiaz

You could try calling our Mobile Care team using a VoIP service, such as Skype.

Chris

Re: Sim is roaming but unable to get texts

onlyumairimtiaz — Mon, 04 Sep 2023 13:04:12 GMT

That's Great Chris.
Can you just guide me how to install or make a call on VoIP.
Just step wise.
I am really thankful for your kindness.

Re: Sim is roaming but unable to get texts

Christopher_G — Mon, 04 Sep 2023 14:43:36 GMT

Hi @onlyumairimtiaz

You'd need to download an app like Skype and call one of the numbers on our get in touch help page.

Chris

Re: Sim is roaming but unable to get texts

onlyumairimtiaz — Mon, 04 Sep 2023 15:53:36 GMT

Bundle of thanks Chris.