topic Re: Paid for roaming in Canada, but only person not getting any signal on my mobile in Mobile Services

Paid for roaming in Canada, but only person not getting any signal on my mobile

nicholavance — Fri, 01 Sep 2023 19:15:43 GMT

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

Chris_B — Fri, 01 Sep 2023 20:18:14 GMT

@nicholavance Did you activate roaming on your account as you don’t purchase roaming you only purchase a add on so you can use your allowances whip there.

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

GraemeShafto — Sun, 03 Sep 2023 06:33:31 GMT

The same is happening to me in Italy. I have mobile data working in the UK but not here. Others with me have 4G working. I have a different newer IPhone with the same SIM. Roaming is turned on but it doesn’t work.

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

Christopher_G — Sun, 03 Sep 2023 06:43:02 GMT

Do you have an active spend cap, @GraemeShafto? It could be that you've hit the limit that you have set.

Chris

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

GraemeShafto — Sun, 03 Sep 2023 06:54:38 GMT

Yes, when I arrived I received a message saying it will cost £1.91 per day. On ‘my EE’ app I still have 13Gb of data left.

Kind regards,
Graeme

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

Christopher_G — Sun, 03 Sep 2023 06:56:33 GMT

Have you checked to see if you have hit the spend cap limit, @GraemeShafto?

Chris

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

Chani1312 — Mon, 04 Sep 2023 09:47:22 GMT

Hi I'm in Qatar. Same issue with me. £50 spend cap. No signal at all. Even rang EE before I left. Said. Was all set up for roaming. Was in Dubai few months mack. Worked perfectly fine. Here in Doha. Zero bars. Tried to manually select a network to piggyback on. But to no avail. Frustrating isn't the word. Happy to pay to receive incoming messages. But zero signal is a joke!

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

Christopher_G — Mon, 04 Sep 2023 11:54:26 GMT

Hi @Chani1312

Welcome to the community.

Sorry to hear that you're having a problem. Since it worked in Dubai, it sounds like it's set up for roaming. I recommend speaking to our Mobile Care team. I've seen people in similar situations use a VoIP service, such as Skype, to call us.

Chris

Re: Paid for roaming in Canada, but only person not getting any signal on my mobile

GraemeShafto — Tue, 05 Sep 2023 07:33:12 GMT

Hi,
I had the same issue due to having 2 SIMs
A ‘Primary SIM’ and a ‘Travel SIM’ (E-SIM)
I typed REMOTE to 150 and was informed that remote working was ok internationally.
The problem was that Roaming wasn’t switched on on the Travel SIM.

Kind regards,
Graeme