topic Re: In Australia for 7 months in Mobile Services

In Australia for 7 months

Samantha123451 — Sat, 02 Sep 2023 11:14:43 GMT

I have recently renewed my EE contract and told the sales person I’m in Australia for 7 months travelling/working, and was told that’s fine just pay roaming monthly cost and use your phone as you would at home.
I have contact EE over an invoice query and have now been told this isn’t the case and my phone will just stop working after 3 months!!
I’m totally confused as I have set up all my work permit information in Australia to my uk number and need my uk number for work contacts and family back home!
what do I do I’m getting worried about this I went out of my way to sort this out before I left and thought although it cost me more it was the simplest solution to save changing phone numbers and SIM cards.

Re: In Australia for 7 months

Christopher_G — Sat, 02 Sep 2023 12:56:16 GMT

Hi @Samantha123451

Welcome to the community. I hope you're enjoying your travels so far.

Our Stable Links Policy is outlined in the price plan terms and conditions. If it flags up on our system that you may be in breach of that policy, you won't just be cut off, you'll be contact by us and given an opportunity to explain your situation.

Chris

Re: In Australia for 7 months

Samantha123451 — Sat, 02 Sep 2023 13:14:19 GMT

Where am I actually looking on the document? I explained my travel plans before I left the uk how can an advisor (ee expert) get it so wrong? I followed their advice and did what I was told to do.

Re: In Australia for 7 months

Christopher_G — Sat, 02 Sep 2023 13:32:05 GMT

Page four of this one: EE pay monthly plan T&Cs – from 16 August 2023, @Samantha123451. I'm sure if anything comes of it, that would be taken into consideration.

Chris