topic Re: Not registered on network in Mobile Services

Not registered on network

DREAMCATCHER64 — Sat, 02 Sep 2023 07:52:12 GMT

I recently moved back to EE from BT as I got a new Galaxy Flip 5 phone. But I can't make calls or send or receive texts as I am not registered on the network - That's the message I get when I try. I can't even call 150 to ask for help. What do I do?

Re: Not registered on network

Northerner — Sat, 02 Sep 2023 08:28:23 GMT

Hi @DREAMCATCHER64

Did you get the device from EE.

Are you on EE PAYG or pay monthly contract.

Are you in thd UK.

Thanks

Re: Not registered on network

DREAMCATCHER64 — Sat, 02 Sep 2023 08:50:49 GMT

Yes - phone came from EE.

I am on a monthly contract.

I live in the UK.

Re: Not registered on network

Christopher_G — Sat, 02 Sep 2023 10:40:36 GMT

Hi @DREAMCATCHER64

Have you tried restarting the phone? Are you using the new EE SIM card?

Chris

Re: Not registered on network

DREAMCATCHER64 — Sat, 02 Sep 2023 10:43:10 GMT

Oh - I'm not. I put in my old sim card with my number on it. That may be the issue. I'll swap the sims over. Thank you for your help.

Re: Not registered on network

Christopher_G — Sat, 02 Sep 2023 11:12:14 GMT

Yeah, give that a try, @DREAMCATCHER64. Hopefully it then works OK. 🙂

Chris