topic Re: Re: Charge for A Picture Message I've never sent in Mobile Services

Re: Charge for A Picture Message I've never sent

ParryPaz89 — Fri, 11 Aug 2023 06:15:03 GMT

I’m having this same issue, except no text or email was sent from my phone on the day it says.
it’s been happening for a few months now and on a couple of our lines not just the one!

Re: Re: Charge for A Picture Message I've never sent

Katie_B — Fri, 11 Aug 2023 06:40:44 GMT

Good morning @ParryPaz89.

Welcome to the community.

Are Emoji's being sent?

Katie

Re: Re: Charge for A Picture Message I've never sent

Chris_B — Fri, 11 Aug 2023 06:45:56 GMT

@ParryPaz89 if I remember correctly if you’re seeing that’s same number on your bill (10020250100) it’s because that’s a text message sent to a email address, so it’s sends as an mms

Re: Re: Charge for A Picture Message I've never sent

ParryPaz89 — Thu, 31 Aug 2023 19:29:46 GMT

Sorry for the late reply.

the only message I sent on that day was an iPhone - iPhone message.

Re: Re: Charge for A Picture Message I've never sent

Christopher_G — Fri, 01 Sep 2023 06:54:18 GMT

OK, thanks @ParryPaz89

I recommend speaking to our Mobile Care team so they can look into this for you.
Chris