topic Re: Re: Incoming calls barred when I’m abroad! in Mobile Services

Re: Incoming calls barred when I’m abroad!

Ailsa29 — Wed, 30 Aug 2023 10:03:33 GMT

Hi Leanne

I’m also abroad (France) and would like to activate roaming. Seems calls to and from the uk are barred. I didn’t appreciate I had to text ROAM to 150 before I left the uk. I have a pay monthly account and there’s signal showing. Need to contact work urgently, please advise.

Many thanks,

Ailsa

Re: Re: Incoming calls barred when I’m abroad!

Leanne_T — Wed, 30 Aug 2023 10:14:30 GMT

Hi @Ailsa29

Thanks for coming here.

To get roaming activated you would need to call us from any other phone in France on +44 7953966250 and the team will be happy to help you get set up.

Leanne.

Re: Re: Incoming calls barred when I’m abroad!

Ailsa29 — Wed, 30 Aug 2023 10:12:57 GMT

That’s the whole point - I can’t make calls…

Sent from Outlook for iOS<>

Re: Re: Incoming calls barred when I’m abroad!

Leanne_T — Wed, 30 Aug 2023 10:15:33 GMT

Hi @Ailsa29

Sorry you would need to call us from any other phone or third party calling app such as Skype.

We have no account access on the community to activate roaming for you.

Thanks.

Leanne.

Re: Re: Incoming calls barred when I’m abroad!

Ailsa29 — Wed, 30 Aug 2023 10:16:57 GMT

No problem Leanne, thanks anyway x

Sent from Outlook for iOS<>