topic Re: EE not working in Mobile Services

Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 09:00:53 GMT

Hi my calls and text are down why

Re: Re: EE not working

Leanne_T — Tue, 29 Aug 2023 09:14:37 GMT

Hi @Crystaltuckey

Are you in the UK or abroad?

What happens when you make a call?

Can you receive calls and texts?

Leanne.

Re: Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 12:43:16 GMT

Yea am in scottland amd I can’t make call or get calling going to my phone there is ni signal

Re: Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 12:44:14 GMT

No I can’t get emything apart from Wi-Fi

Re: Re: EE not working

Leanne_T — Tue, 29 Aug 2023 12:45:43 GMT

Thanks @Crystaltuckey

Have you restarted the device?

Are you able to try the SIM in another phone to see if you have signal showing?

Leanne 🙂

Re: Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 12:49:20 GMT

Ye it’s still not working

Re: Re: EE not working

Leanne_T — Tue, 29 Aug 2023 12:59:53 GMT

Did the SIM show no signal in the other phone? @Crystaltuckey

Leanne.

Re: Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 13:06:48 GMT

No nothing at all i need this sorted rite away It won’t even let make emergency calls

Re: Re: EE not working

Leanne_T — Tue, 29 Aug 2023 13:08:45 GMT

Are you on pay as you go or pay monthly? @Crystaltuckey

When was the last time you made a call or sent a text from the SIM?

Leanne.

Re: Re: EE not working

Crystaltuckey — Tue, 29 Aug 2023 13:37:01 GMT

Pay as you go and yesterday morning

Re: Re: EE not working

Leanne_T — Tue, 29 Aug 2023 13:40:14 GMT

Thanks @Crystaltuckey

To get this looked into you would need to call us from any other phone on 07953 966 150 and the team will be happy to help.

Leanne.

Re: Re: EE not working

bristolian — Tue, 29 Aug 2023 16:31:11 GMT

A good check of whether there's a coverage issue, is to ask around friends or relatives locally who use EE, to see if they're having similar problems.