topic Re: Re: No service when abroad in Mobile Services

Re: No service when abroad

Radiuskong — Mon, 28 Aug 2023 01:40:50 GMT

Hello,

I am experiencing this same issue right now in Mexico. I would love to be able to contact EE but I have no signal. My partner is also on EE and has the same phone as me - has had no issue with signal. I tried calling but cannot get through to the team. OG poster, are you aware of the route cause of the issue? I’ve tried everything under the sun - on/off, restart/reset, roaming/etc

thanks in advance

Re: Re: No service when abroad

Leanne_T — Mon, 28 Aug 2023 06:54:06 GMT

Hi @Radiuskong

Thanks for coming here.

Have you tried manually searching for other networks in your phone settings?

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Re: No service when abroad

Radiuskong — Mon, 28 Aug 2023 12:17:38 GMT

Hello,

Pay monthly and yes I have tried manually searching. This yielded a single bar for about 10 seconds and nothing since unfortunately.

Many thanks,

Re: Re: No service when abroad

Leanne_T — Mon, 28 Aug 2023 16:46:30 GMT

Thanks @Radiuskong

Did you text ROAMING to 150 before travelling to make sure roaming was set up?

Leanne.

Re: Re: No service when abroad

Radiuskong — Mon, 28 Aug 2023 18:09:57 GMT

Hello,
This has now been resolved. The issue was that EE had me set for roaming in EU, not international.

Many thanks,

Re: Re: No service when abroad

Jooogles — Tue, 29 Aug 2023 01:03:23 GMT

Glad you got sorted. It took me a year to get EE to check my settings were correct on my account- they kept saying all the right boxes were ticked then I got a guy in Ireland who said there was a box unticked 😩.