topic Re: Roaming from abroad in Mobile Services

Roaming from abroad

zkohaliuk — Mon, 28 Aug 2023 10:13:46 GMT

Good morning.

I am currently away and cannot receive or make international calls or receive sms

Re: Roaming from abroad

Schockwave — Mon, 28 Aug 2023 10:25:20 GMT

Hello @zkohaliuk ,

Welcome to the community,

I take it you are on monthly contract?

If that is the case, did you activate roaming on your account before going abroad? If not, then that is why you are unable to make or receive calls or sms.

If on pay as you go, you need to make sure that you have credit and that you activated the SIM card before going abroad.

Re: Roaming from abroad

bristolian — Mon, 28 Aug 2023 10:55:24 GMT

Does your phone show a connection to a local network in your host country? Calls, texts & mobile data need a mobile network connection.