topic Re: Roaming in USA in Mobile Services

Roaming in USA

Scotty- — Sat, 26 Aug 2023 23:56:05 GMT

Currently in USA data roaming is working (I pay for worldwide roaming) but cannot make or receive calls or texts. This also makes it very difficult to contact customer services as I can’t find an email or chat option online..

any advice

Re: Roaming in USA

Christopher_G — Sun, 27 Aug 2023 06:56:01 GMT

Hi @Scotty-

Welcome to the community.

Could you try manually connecting to a different available US network please?

Chris

Re: Roaming in USA

Scotty- — Sun, 27 Aug 2023 14:22:35 GMT

Yes all networks are the same, data only

Re: Roaming in USA

Christopher_G — Sun, 27 Aug 2023 14:23:57 GMT

Are you on a contract plan or pay as you go, @Scotty-?

Chris

Re: Roaming in USA

Scotty- — Sun, 27 Aug 2023 14:26:37 GMT

Contract and also pay for worldwide roaming

Re: Roaming in USA

Christopher_G — Sun, 27 Aug 2023 14:35:33 GMT

I understand that you have the add-on, but did you text ROAMING to 150 to set the SIM up for international roaming, @Scotty-?

I'd recommend speaking to our Mobile Care team so they can check everything from our side for you. I know of users in a similar situation using a VoIP service, such as Skype, to get in touch.

Keep us updated with what happens please.

Chris