topic Re: In Mexico phone won't work and I've got roaming pass for Mexico and use please h in Mobile Services

In Mexico phone won't work and I've got roaming pass for Mexico and use please h

Spoonet — Thu, 24 Aug 2023 02:55:35 GMT

In Mexico phone won't work I'm really angry paid for months and when I'm here can't do anything

Re: In Mexico phone won't work and I've got roaming pass for Mexico and use please h

Sp307 — Thu, 24 Aug 2023 05:55:36 GMT

I had this problem in USA last yr. I called them on the 150 number and got them to fix it over the phone.

Re: In Mexico phone won't work and I've got roaming pass for Mexico and use please h

Christopher_G — Thu, 24 Aug 2023 06:41:04 GMT

Hi @Spoonet

Welcome to the community. I'm sorry to hear that you're having some problems with your phone in Mexico.

Could you try restarting your phone and searching manually for a different available network?

Chris

Re: In Mexico phone won't work and I've got roaming pass for Mexico and use please h

Spoonet — Thu, 24 Aug 2023 19:13:06 GMT

Hiya I can't do that because the phone won't work I've only got internet and can't message EE

There is no web chat noting

They promised me again it will work after selling me another new phone with the Mexico USA roaming pass

It's a stupid

Re: In Mexico phone won't work and I've got roaming pass for Mexico and use please h

bristolian — Thu, 24 Aug 2023 19:20:40 GMT

The charge you refer to is for a billing add-on which reduces the cost of roaming, but it doesn't enable the roaming facility.

It is the roaming facility which allows your phone to connect to foreign networks, and without this - the exact symptoms you describe are expected. This is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

If you have not enabled roaming, your only recourse is to contact EE CS via another method - either another working phone or a web-calling app - to request it.