topic Re: Voicemail in Mobile Services

Voicemail

Studiomaster1 — Wed, 23 Aug 2023 12:16:00 GMT

I am unable to turn voicemail on and off from my handset.

I went to an EE shop this morning and they were also unable to what the cause of the problem was. After them contacting technical support I was placed in a queue then after 10 minutes the call was cut off much to the embarrassment of the staff that were trying to help solve the problem.

This is not the was technical support/ customer service should work

I have not been able to use voicemail due to this issue since having the phone about 3 years ago. The only time i need to use it is when i'm on holiday and i can't do it. IF this is not solved before my holiday in a few days I will be leaving EE as the customer service is non existent.

Re: Voicemail

Chris_B — Wed, 23 Aug 2023 12:26:17 GMT

@Studiomaster1 So you’ve tried texting VM ON to 150 ? You’ve tried texting VOICEMAIL DIVERT to 150. To enable voicemail. And I assume you’ve held down the number 1 key on your dial pad to call your voicemail and listens to the options given to enable/disable voicemail?

Re: Voicemail

Studiomaster1 — Wed, 23 Aug 2023 12:52:36 GMT

Hi Chris_B,

Yes I have tried this many many times and just get the same message back " Sorry,we're having some trouble completing your request at the moment. Please try again later"

I have been trying since i got the phone which is over 2 years.

Re: Voicemail

Katie_B — Wed, 23 Aug 2023 15:07:40 GMT

Hello @Studiomaster1.

I am sorry to hear this happened when our store agents were trying to help get this resolved for you.

Please give us a call on 150 and as soon as a agent comes available you will be connected.

Katie