topic Re: Calls and texts not working in Mobile Services

Calls and texts not working

Ali_M_87 — Tue, 22 Aug 2023 17:35:36 GMT

Hi. I’m in France. Have the Roaming add on, can use data, receive calls and texts but can’t call out or send messages. Can anyone help?!

Re: Calls and texts not working

bristolian — Tue, 22 Aug 2023 17:58:08 GMT

Any billing add-on is immaterial if you're on pay-monthly, but if you can use mobile data and receive calls, that's the proof that roaming is active.

What happens when you try making a call? And which networks is this happening on?

Often changing networks manually or by toggling flight mode, can assist with network problems abroad.

Re: Calls and texts not working

Northerner — Tue, 22 Aug 2023 18:36:20 GMT

Hi @Ali_M_87

Are you adding +44 to your numbers?

Thanks

Re: Calls and texts not working

Ali_M_87 — Tue, 22 Aug 2023 19:13:12 GMT

I have ‘dial assist’ activated and so yes I do.

Thanks.

Sent from my iPhone

Re: Calls and texts not working

Ali_M_87 — Tue, 22 Aug 2023 19:16:12 GMT

Hi. There’s a recorded messages saying that these calls aren’t included in my package, messages just done get delivered.

Thanks.

Sent from my iPhone

Re: Calls and texts not working

bristolian — Tue, 22 Aug 2023 20:21:43 GMT

Something about this is odd - your package is of no interest or concern to foreign networks.

You've mentioned a billing add-on, which suggests you are on pay-monthly. Are you? If so - any non-inclusive charges are simply added to your bill, unless you have a spend-cap active. Do you?

If on PAYG, then your credit allowance directly dictates your ability to make calls and send texts.

The other option is a temporary issue with the local network you're connected to - resolved by manually selecting an alternative.

Re: Calls and texts not working

XRaySpeX — Tue, 22 Aug 2023 22:03:54 GMT

Do you have a data, not phone, SIM? What device is it in?

Re: Calls and texts not working

Ali_M_87 — Wed, 23 Aug 2023 06:29:36 GMT

No, my sim is for all things. Never have problems in the UK, just since being away, even though I’ve bought the pass. It’s an iPhone.

Thanks

Sent from my iPhone

Re: Calls and texts not working

Leanne_T — Wed, 23 Aug 2023 06:33:28 GMT

Hi @Ali_M_87

Have you tried connecting to a different network in your iPhone Settings > Mobile Data > Network Selection, turn off automatic and manually search for other networks.

Can you try connecting and making a call, does this work for you?

Leanne.

Re: Calls and texts not working

Ali_M_87 — Wed, 23 Aug 2023 08:04:12 GMT

Yep. I have gone through all the networks and I either get a recorded message or it just beeps and cuts off.

Thanks.

Sent from my iPhone

Re: Calls and texts not working

Leanne_T — Wed, 23 Aug 2023 08:07:22 GMT

Thanks for trying @Ali_M_87

In this case we would need to check everything is set up for you on the account, to do this please call us on +44 7953966250 from any other phone or calling app and the team will help you further.

Leanne.