topic Re: Unable to receive international calls from one number on UK mobile in Mobile Services

Unable to receive international calls from one number on UK mobile

atcusack — Tue, 22 Aug 2023 14:43:20 GMT

Hello,

I am unable to receive international calls from a relative's mobile phone on my UK mobile. My relative has sufficient credit on their mobile phone. Their number is not blocked. They are also unable to call my EE landline. Any suggestions? I'm on a monthly EE contract.

Re: Unable to receive international calls from one number on UK mobile

XRaySpeX — Tue, 22 Aug 2023 16:00:28 GMT

@atcusack : On what network is your relative & on what type of plan?

Re: Unable to receive international calls from one number on UK mobile

bristolian — Tue, 22 Aug 2023 16:29:37 GMT

What happens when your relative tries calling your numbers? Are they greeted by any audible announcement, your voicemail or an error tone?

If it's your voicemail, this would suggest a block has been inadvertently placed on their number by yourself. If something else, there may be a routing issue, in which case your relative will need to report the problem to their network provider.

Re: Unable to receive international calls from one number on UK mobile

atcusack1 — Fri, 25 Aug 2023 13:11:11 GMT

Many thanks bristolian for helpful advice. Problem resolved with the help of my relative's mobile provider!