topic Re: Roaming abroad in Mobile Services

Roaming abroad

Caroanne — Sat, 19 Aug 2023 05:42:50 GMT

Hi,

I’m on holiday in Spain and my phone is saying I have no signal. I have tried restarting my device and I should be able to use data and calls since my plan started before July 2021. I have roaming switched on and nothing is working.

I have also contacted EE on twitter since I cannot call them and am waiting on a response.

Thanks for advice that you can offer.

Re: Roaming abroad

James_B — Sat, 19 Aug 2023 10:16:55 GMT

Hi @Caroanne,

Welcome to the EE Community. 🙂

Have you tried selecting a network manually?

If you're using an iPhone, go to Settings > Mobile Data > Network Selection > Turn off Automatic.

For Android, Settings > More Networks > Mobile Networks > Network Operators > Tap OK.

James

Re: Roaming abroad

Caroanne — Sat, 19 Aug 2023 19:15:05 GMT

Yes but nothing seems to be working.

Re: Roaming abroad

James_B — Sun, 20 Aug 2023 07:45:42 GMT

Have you had response from our social media team @Caroanne

They'll be able to make sure roaming is active on your account.

James