topic Re: EE is the worse how to leave them without paying fees in Mobile Services

EE is the worse how to leave them without paying fees

LenaMa — Fri, 18 Aug 2023 18:00:30 GMT

EE obviously the worse service ever I don’t have service like 98% of the time and been blocked on Facebook as the lady there couldn’t handle my honesty problem is that I can’t call the service as I don’t have siginal .. does anyone have experience with leaving EE without paying fees ? As obviously mistake isn’t on my side and I have been ignore for over month no one from EE helped they just constantly closing the cases without solving the problem . I just paid bill for my phone even when I wasn’t able to use the phone and people couldn’t reach me .

Re: EE is the worse how to leave them without paying fees

Northerner — Fri, 18 Aug 2023 19:21:43 GMT

Hi @LenaMa

Like evey contract if you want to exit early you will need to pay the termination/exit fee is unless you can agree a mutual settlement to exit.

Thanks

Re: EE is the worse how to leave them without paying fees

bristolian — Fri, 18 Aug 2023 19:22:36 GMT

Is this a general lack of coverage, or only in one specific location? I'd be minded to suggest a fault with your phone if you're out of coverage to the degree you imply.

Re: EE is the worse how to leave them without paying fees

LenaMa — Fri, 18 Aug 2023 19:23:46 GMT

Unfortunately problem is on ee side not on my phone , EE just refusing to help

Re: EE is the worse how to leave them without paying fees

LenaMa — Fri, 18 Aug 2023 19:26:19 GMT

That’s the think I don’t want pay the fee didn’t even wanted to pay the bills as I don’t have any service ., and I can’t agree on anything with EE as they just refused to help and talk about the problem

Re: EE is the worse how to leave them without paying fees

bristolian — Fri, 18 Aug 2023 19:26:50 GMT

What's your basis for being so sure your fault is with EE's network?

Re: EE is the worse how to leave them without paying fees

LenaMa — Fri, 18 Aug 2023 19:31:20 GMT

Been abroad and network there changed to 02 (as there is no EE)and I had siginal came back to UK and no siginal especially in the area where I live and where I work (but of course website show amazing coverage 🙄🤦‍♀️). And like a month ago when I was new customer to ee they even said that it doesn’t looks like problem is on my side but they didn’t do anything to solve it on their side and that was basically first and last time they pretend like they care

Re: EE is the worse how to leave them without paying fees

bristolian — Fri, 18 Aug 2023 19:43:21 GMT

EE is a UK network and offers roaming services with foreign networks to allow use of your phone abroad.

The coverage checker serves two purposes - the "check coverage" link that you've likely used predicts the usual service in a given area. The alternative is "check status" which searches for known issues and also allows reporting of new issues.

Re: EE is the worse how to leave them without paying fees

LenaMa — Fri, 18 Aug 2023 19:50:17 GMT

It show that my coverage is ok been checked my someone from EE but reality that the coverage is not existing in the area where is needed maybe if EE will pay me to move somewhere else where I’ll be able to use my phone then I will want to stay with EE but because I don’t see that happening I want to leave as I’m tired of not being able to call when I need to and friends and family are sick of not being able to reach, I want to leave EE without paying fees I tried contact them showed them enough proof that I really don’t have siginal they just don’t care … can I just stop the direct debit payment to them ? t this point I’m wiling to try anything I just want to be able to use my phone