topic Re: Sending SMS delayed and calls connecting delayed - EE UK in Mobile Services

Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Fri, 18 Aug 2023 13:34:43 GMT

I've got my EE SIM in a Samsung A53 5G that I use for business

Connecting calls can take around 30 seconds and sometimes, when sending an SMS, it takes a good 20 seconds to send also (I use Textra and have the notification for sent messages)

FYI this happens on the native SMS app also; so it's not Textra related

The texts do get through 9as do the calls); but I cannot figure out why the delay all the time

Phone reset, all apps/OS is up to date etc...

It's only happened with EE; GiffGaff & Three before that had zero issues

Any thoughts/suggestions?

Cheers

Re: Sending SMS delayed and calls connecting delayed - EE UK

Katie_B — Fri, 18 Aug 2023 15:16:52 GMT

Good afternoon @Profile closed.

Does this happen in multiple locations?

Have you tried another SIM in your device to see if this works OK?

Katie

Re: Sending SMS delayed and calls connecting delayed - EE UK

bristolian — Fri, 18 Aug 2023 15:46:03 GMT

Call setup times can vary substantially depending on whether the calling and called party are on an IMS-layer (VoLTE/WiFi-calling) or legacy (2G/3G) or by extension, other networks.

Mobile originated text submission is similar.

Re: Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Fri, 18 Aug 2023 16:24:38 GMT

Thanks Katie

As said; zero issues with GG or Three SIMs; it's only since I've moved to EE that this happens on my Samsung

Zero issues on my iPhone 14 PM (also on EE)

Re my business mobile; I work from home, so it never leaves the house TBH

Re: Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Fri, 18 Aug 2023 16:25:18 GMT

Thanks

It's the same whether on 5G, 5G with VoLTE calling and wifi etc...

I've tried all sorts of settings, things on and off etc; still the same issue

Re: Sending SMS delayed and calls connecting delayed - EE UK

Katie_B — Fri, 18 Aug 2023 16:28:55 GMT

My apologies @Profile closed I have read the ending of your original post wrong.

Are you aware of any issues within your area?

This can be checked using the Network Checker.

Katie

Re: Sending SMS delayed and calls connecting delayed - EE UK

bristolian — Sat, 19 Aug 2023 17:47:37 GMT

As previously mentioned, call setup times are not dictated by any phone settings and it's not something users have any preference over.

Calls will generally setup quicker when both the calling & called parties are on IMS-layers, but as long as the call completes there should be no cause for concern.

Re: Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Sat, 19 Aug 2023 17:57:09 GMT

Hi Katie

Zero issues

Re: Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Sat, 19 Aug 2023 17:58:26 GMT

Makes no sense

Never had this issue before until I've moved to EE.

And it is a concern (more an annoyance) as I use my phone A LOT as its my business number.

So making calls and constantly getting delays once I've dialled is getting infuriating now...

Re: Sending SMS delayed and calls connecting delayed - EE UK

Mustrum — Sat, 19 Aug 2023 19:35:58 GMT

If it is happening on your Samsung but not the iPhone maybe it is time to swap phones?

Are both using 5G sims?

Re: Sending SMS delayed and calls connecting delayed - EE UK

Profile closed — Sat, 19 Aug 2023 20:23:56 GMT

See... That's a stupid answer.

There are no issues with the Samsung on GG or Three. So why should I swap it out?

It's obvious that it's an EE issue...

I'll sort it some other way rather than on here with mindless, stupid answers like that.

Typical of forums really...

Re: Sending SMS delayed and calls connecting delayed - EE UK

Mustrum — Sat, 19 Aug 2023 20:31:52 GMT

Is it though?

Or would it help narrow the issue down to your account or Sim?