topic No service in Mobile Services

No service

Lydia38 — Fri, 18 Aug 2023 15:16:05 GMT

Hello,

I upgraded my phone to an iPhone 14; there was no service

a replacement sim has been sent out and 24hours later there is still no service.

-I have reset the network settings

-turned the divide off and on / refreshed with airplane mode

-checked network setting etc

still not working

bristolian — Fri, 18 Aug 2023 15:48:13 GMT

A replacement SIM is often supplied with upgrade phones incase there's a problem with your current SIM or it doesn't fit a new phone.

If neither applies, then just swapping the working SIM from old phone to new phone is a quick way to avoid unnecessary replacement of working SIM.

Does either SIM work in your old phone?

Lydia38 — Fri, 18 Aug 2023 16:02:16 GMT

Neither of the SIM cards work in my old phone.

bristolian — Fri, 18 Aug 2023 16:05:28 GMT

This would suggest an account-specific issue which would need account access to resolve.

EE CS can be contacted on 0800 0798586 from any working phone.