topic Re: Can’t receive calls in Mobile Services

Re: Can’t receive calls

Tochi_23 — Fri, 18 Aug 2023 05:18:22 GMT

I am having the same problem of Incoming Calls only.

I have tried Network Resetting multiple times and nothing seems to be working. The only calls I am able to receive are calls from EE users alone. Other Networks; it says, "my number does not exist". I have tried calling 150 for it to be resolved, but it is as if Nobody knows what to do in that Office.

My Phone Brand is Samsung A52 (4G; not the 5G of it). I need a revisit to my number by EE.

On 21st I supposed to be expecting a call from BT Engineers to fix my Broadband, but with this they will never get a call across to me or else they uses EE Line.

Please HELP

Re: Re: Can’t receive calls

Leanne_T — Fri, 18 Aug 2023 06:36:04 GMT

Hi @Tochi_23

Have you changed your number or made any account changes since this started happening?

Can you receive texts from these numbers?

Leanne.

Re: Re: Can’t receive calls

Tochi_23 — Sun, 20 Aug 2023 05:11:41 GMT

I cannot receive Texts also. (It is Calls & Texts from anyother number )

I port-in this number from Lebara to O2 because I needed a contract. when I realised that their network in my residential area was poor, I had to cancel the contract on time to jump into EE and the network issues got solves.

Then I began to experience this issues. For the Port-IN to complete since 11th-Aug-23 which I signed the contract, it lingered up until 15th-Aug-23. Before then the sim given to me by EE had a different number which was working fine, then the numbers started changing. I Switched my phone OFF & ON to restart and make everything alright. Since then I have not received calls with my phone anymore.

Re: Re: Can’t receive calls

James_B — Sun, 20 Aug 2023 07:25:42 GMT

Hi @Tochi_23,

Our Technical Support Team will be happy to take a look at this if you get in touch.

Thanks

James