Roaming showing that I have 5G connection but cannot access mobile data

kmercado — Thu, 17 Aug 2023 08:45:59 GMT

Good day,

I am currently trying to sort out my mobile data as i do not have any mobile data at the moment, although inhave 4-5 bars on my signal bar and a 5G connection.

I have tried almost all of the troubleshooting that i found the internet but atill no luck (reset networking setting, thening airplane mode on and off, restarting phone, adjusting spend cap)

This is really frustrating as i will be charged but i haven't even used the mobile data and could not even call ee's customer service

any help would be appreciated

Thank you!

Re: Roaming showing that I have 5G connection but cannot access mobile data

Leanne_T — Thu, 17 Aug 2023 10:53:52 GMT

Hi @kmercado

Thanks for coming here.

Where are you roaming?

Can you make calls and send texts?

Leanne 🙂

topic Roaming showing that I have 5G connection but cannot access mobile data in Mobile Services

Roaming showing that I have 5G connection but cannot access mobile data

Re: Roaming showing that I have 5G connection but cannot access mobile data