topic Re: Roam like Home - How to buy? in Mobile Services

Roam like Home - How to buy?

jkingsbury1 — Wed, 02 Aug 2023 05:18:45 GMT

Hi,

I have a 240gb pay monthly pack on my wifi dongle (is it a subscription pack I have no idea?)

If I go to the EU how do I buy a Roam like Home pack? Can you do this in advance?

Re: Roam like Home - How to buy?

Katie_B — Wed, 02 Aug 2023 07:52:08 GMT

Hello @jkingsbury1.

Is your WiFi dongle a contract?

Or pay as you go with a reoccurring pack?

Speak soon,

Katie

Re: Roam like Home - How to buy?

XRaySpeX — Wed, 02 Aug 2023 11:50:04 GMT

There are no 240GB PAYG packs. If it's a PAYG data SIM it is only useable in UK.

Re: Roam like Home - How to buy?

jkingsbury1 — Wed, 02 Aug 2023 16:56:11 GMT

So to travel to the EU with a wifi dongle you now need to pay an additional fee for roaming (£10 for 7 days) to use your own UK data allowances (and you can only use 50GB of data a month).

My questions are...

1. Do you need to buy a EU data pack when you reach the 50GB 'UK allowances' limit in the EU?

2. What is the cost of the EU data packs that you can buy? Apparently they come in 3, 5 or 10GB..

3. If you buy an EU data pack (purchased whilst in the EU) do you also need to buy another roaming pack (£10)?

4. Do EU packs (purchased whilst in the EU) contribute to your 50GB per month limit?

Re: Roam like Home - How to buy?

jkingsbury1 — Wed, 02 Aug 2023 17:01:14 GMT

My PAYG SIM works fine in the EU but thanks

Re: Roam like Home - How to buy?

jkingsbury1 — Wed, 02 Aug 2023 17:01:50 GMT

PAYG monthly top up

Confused etc

Re: Roam like Home - How to buy?

Leanne_T — Sun, 13 Aug 2023 08:48:34 GMT

Hi @jkingsbury1

If you use the SIM when roaming, you would need an active pack and the credit to purchase the EU Roaming add-on to use your allowance in the EU, data has a fair usage policy of 25GB for pay as you go.

You will get a text when you land to activate the add-on.

Please see the Roaming Costs, Help page, for more details 🙂

Leanne.

Re: Roam like Home - How to buy?

Chris_B — Wed, 02 Aug 2023 17:30:57 GMT

@jkingsbury1 If your on PAYG that’s 25Gb per month not 50Gb as that’s for contracts.

Re: Roam like Home - How to buy?

jkingsbury1 — Thu, 03 Aug 2023 22:08:44 GMT

25GB? I was told by a EE customer service agent it is 50GB

My questions remain unanswered

Re: Roam like Home - How to buy?

jkingsbury1 — Thu, 03 Aug 2023 22:10:12 GMT

I have 240GB of data which I want to use (all of it) whilst in the EU

Last year this was not a problem

Why is it a problem now?

Re: Roam like Home - How to buy?

jkingsbury1 — Thu, 03 Aug 2023 22:11:20 GMT

I pay monthly BTW - I have selected a plan

Re: Roam like Home - How to buy?

Katie_B — Fri, 04 Aug 2023 06:18:57 GMT

Hi @jkingsbury1.

For pay monthly customers the fair use policy is 50GB.

Katie

Re: Roam like Home - How to buy?

jkingsbury1 — Fri, 04 Aug 2023 06:53:32 GMT

Hi,

If I use up my 50GB allowance can I buy another pack and use this whilst in the EU?

Thanks

Re: Roam like Home - How to buy?

Katie_B — Fri, 04 Aug 2023 09:07:45 GMT

Hi @jkingsbury1.

You may not be able to use the pack should you purchase this as there is a fair use policy of 50GB whilst roaming.

Katie

Re: Roam like Home - How to buy?

jkingsbury1 — Wed, 16 Aug 2023 08:16:46 GMT

What a rip off. Orange Travel eSIM has download speeds of >100Mbps. Try deleting that message.

Re: Roam like Home - How to buy?

XRaySpeX — Wed, 16 Aug 2023 09:07:23 GMT

@jkingsbury1 : Eh? Speeds aren't the same as data capacities!