topic Re: holiday in us in Mobile Services

holiday in us

bal33 — Mon, 14 Aug 2023 13:27:43 GMT

hello, i have situation i went to usa and i lost conection, what i need to do now?

thank you.

XRaySpeX — Mon, 14 Aug 2023 13:34:12 GMT

Do you mean that you went away from home & when you got back your Home BB no longer works?

Did you continue paying your bills while you were away?

Christopher_G — Mon, 14 Aug 2023 13:39:09 GMT

Are you having problems with your mobile phone in the USA or your home broadband back in the UK?

If it's your mobile, could you try restarting it and searching for available networks?

Chris

bal33 — Mon, 14 Aug 2023 13:41:24 GMT

I have problems with my mobile phone, i cant do any phone calls from here. and i cant change my plane cos im not allowed to snd any messages.

dont know what to do

Christopher_G — Mon, 14 Aug 2023 13:44:31 GMT

Did you try manually searching for a network, @bal33?

Do you have a contract SIM card or pay as you go?

Chris

bal33 — Mon, 14 Aug 2023 14:18:24 GMT

i have a contract sim card

thank you

Christopher_G — Mon, 14 Aug 2023 14:55:28 GMT

Did you activate roaming on the SIM card before you left the UK, @bal33?

Chris

bal33 — Mon, 14 Aug 2023 15:27:52 GMT

no i didin't, i didin't know. so now i can't event to send a message to get that

bal33 — Mon, 14 Aug 2023 15:40:34 GMT

mine situation is, i went to usa, & i dont have a signal now in here, i cant call or send a message,

Christopher_G — Mon, 14 Aug 2023 15:59:23 GMT

OK, thank you, @bal33.

You will need to speak to our Mobile Care team. I know of other users in the community use a VoIP service, such as Skype, to call us.

Chris