topic Re: Tampnet WiFiCall? in Mobile Services

Tampnet WiFiCall?

WarmCat — Wed, 09 Nov 2022 23:09:36 GMT

I’m currently at sea, and always have flight mode on, but Wi-Fi enabled. Usually my phone displays EE WifiCall.

However this time it shows Tampnet WiFiCall.
Why? Phone has been in flight mode since I arrived, worried that I will be charged if I receive a call over Wi-Fi.

thanks in advance…

Re: Tampnet WiFiCall?

bristolian — Wed, 09 Nov 2022 23:44:55 GMT

WiFi-calling is a means to extend coverage in the UK, and calls are still charged exactly the same as if they were dialled over the mobile network.

Equally WiFi-calling is not supported when roaming abroad, but if it does work you should expect to pay roaming charges.

The costs for roaming on ships and maritime networks are shown at https://ee.co.uk/help/help-new/roaming-costs/countries/maritimeshipsferriesandcruises

Re: Tampnet WiFiCall?

WarmCat — Thu, 10 Nov 2022 00:46:26 GMT

Thanks for your reply but it doesn’t really answer my question.
Why should I be charged roaming charges when my LTE is turned off?

I have managed to have it show EE WiFiCall again by turning off and on the phone (still in flight mode).

Re: Tampnet WiFiCall?

Christopher_G — Thu, 10 Nov 2022 07:39:49 GMT

Have you been charged, @WarmCat? Are any charges showing in your My EE account?

Chris

Re: Tampnet WiFiCall?

WarmCat — Thu, 10 Nov 2022 15:24:15 GMT

Not that I can see Chris, I hadn’t received a call while the phone displayed Tampnet WiFiCall.

It’s fine now it is displaying EE WiFiCall.

Sent from my iPhone


Re: Tampnet WiFiCall?

Christopher_G — Thu, 10 Nov 2022 15:37:31 GMT

Ah, that's good, @WarmCat. Just keep an eye on it and let us know if there are any problems.

Chris

Re: Tampnet WiFiCall?

Kirigaya_Kazuto — Thu, 10 Nov 2022 15:45:10 GMT

Just be aware, it likely isn't free to make calls, while not in the UK

Why it shows EEWifi-calling, I am not sure. but I would be tempted to not use it, just incase it does charge. stick to using Discord/Skype//WhatsApp/IP Phone, etc

Re: Tampnet WiFiCall?

Annoyedasusual — Fri, 11 Aug 2023 19:55:49 GMT

Since when has the UK sector of the North Sea not been in the UK? Pretty sneaky to just wriggle that into someone’s bills without clarification why all of a sudden I’ve been switched from EEwifi to Tampnet when I’ve always been on EEwifi on this stationary oil rig.

Re: Tampnet WiFiCall?

XRaySpeX — Sat, 12 Aug 2023 03:42:22 GMT

Since, @Annoyedasusual , you sailed outta range of any EE masts.

Re: Tampnet WiFiCall?

bristolian — Sat, 12 Aug 2023 04:35:15 GMT

EE, in common with all UK networks, cover the UK mainland including offshore islands.

They are not a maritime network.

Re: Tampnet WiFiCall?

Chris_B — Sat, 12 Aug 2023 06:33:37 GMT

@Annoyedasusual EE isn’t responsible for what connection your device makes to what network, Cellular or Wi-Fi. You say your only using Wi-Fi with the device on airplane mode if that’s the case perhaps you should delete the Wi-Fi connection you’ve created with that router (tempnet) as that’s the only when your connection is being made if the device is still on airplane mode.

And once more it’s not down to EE if your device connects to a different network connection, cellular or Wi-Fi or even Bluetooth.

Re: Tampnet WiFiCall?

Annoyedasusual — Sat, 12 Aug 2023 06:52:05 GMT

Oil rigs don’t tend to do an awful lot of sailing, mate.

Re: Tampnet WiFiCall?

Annoyedasusual — Sat, 12 Aug 2023 06:55:41 GMT

I’m connected to the same wifi network I’ve always been, with no issues in the past, and no changes in how I’ve connected. It’s always been EEwificalling, so with no information on why it would change anywhere in their FAQS or in the forums it begs the question of what are the conditions that I’m apparently supposed to be aware of that causes this without any real support from my provider? Snarky remarks from the community ain’t the answer though.

Re: Tampnet WiFiCall?

bristolian — Sat, 12 Aug 2023 10:04:07 GMT

The "EE WiFi-call" indicator should be considered alongside "EE 4G" or "EE 5G" - WiFi is just the radio bearer, EE your home network.

Maritime mobile networks have always been subject to roaming charges, as have WiFi-originated calls made whilst abroad.

If an offshore WiFi/broadband network has now been identified as such for billing purposes, then that is likely the correction of a billing anomaly and it sounds like correct charges are now applying.