topic Re: VM on and VM off not working in Mobile Services

VM on and VM off not working

sarah1234 — Sun, 04 Sep 2022 15:06:03 GMT

I have previously used the "VM on" and "VM off" commands to 150 but these don't work for me any more. I get the same reply every time:

"Sorry, we're having some trouble completing your request at the moment. Please try again later."

Do these commands not work any more?

Re: VM on and VM off not working

_MrR_ — Sun, 04 Sep 2022 16:47:23 GMT

Are you trying to turn your voicemail off or on?

If you're wanting to turn your voicemail off, you can dial ##002# as a number into you phone and dial it. This will cancel all diverts on your line meaning calls don't go to voicemail.

If you're trying to turn voicemail on, you can dial **004*07953222222*11# as a number into your phone and dial it. This will activate all appropriate diverts (when not answered, when phone off, when phone busy) to your voicemail box.

Re: VM on and VM off not working

sarah1234 — Tue, 06 Sep 2022 18:37:30 GMT

This does not work for me, when I try it I get:

"Connection problem or invalid MMI code"

I'm trying to toggle my VM on and off, mostly I keep it off and only switch it on if I'm expecting an important call.

The VM on / VM off text command used to work for me but it no longer works.

Re: VM on and VM off not working

Leanne_T — Wed, 07 Sep 2022 07:07:35 GMT

Hi @sarah1234

If this is not working for you, please give us a call on 150 the team can get this looked into and help you with the voicemail.

Leanne.

Re: VM on and VM off not working

Vindoloo — Wed, 28 Jun 2023 10:32:34 GMT

Hiya

Did you solve this issue as Ive have this problem for 6 weeks and exhausted all avenues! I’m going to have to put in a formal complaint as just not getting anywhere..

However, as a EE customer yourself, I’m wondering if you would be so kind as to tell me of your outcome ..

Regards..

Re: VM on and VM off not working

Katie_B — Wed, 28 Jun 2023 11:44:14 GMT

Hello @Vindoloo.

I am sorry to hear you have still not been able to switch your voicemail off/on by texting 150.

Our customer care team will be happy to help with this.

Katie

Re: VM on and VM off not working

jasminea — Fri, 11 Aug 2023 19:01:49 GMT

when I text ‘VM ON’ to 150 I get “Sorry, we're having some trouble completing your request at the moment. Please try again later.”, when I rang & tried to do it that way, I got the same text. This has been happening for weeks. I just want to turn voicemail on. 😞

Re: VM on and VM off not working

jasminea — Fri, 11 Aug 2023 19:02:58 GMT

Help me please

Re: VM on and VM off not working

Leanne_T — Sat, 12 Aug 2023 06:46:08 GMT

Hi @jasminea

If you have received this message, please call us on 150 and select option 1 then option 2 to speak to one of the team. They will be happy to help 🙂

Leanne.